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NISO Forum on Performance Measures and Assessment

Includes presentations by Todd Carpenter (NISO), Steve Hiller (U of Washington/ARL), Susan Gibbons (U of Rochester), Mike Poulin (Colgate U), Suzy Szasz Palmer (Library of Virginia), David Consiglio (Bryn Mawr College), Larry Nash White (East Carolina University)
clipped from www.niso.org

NISO Forum
Performance Measures and Assessment:
Critical Tools During Challenging Times

June 1, 2009

Radisson Plaza Lord Baltimore
Baltimore, MD
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CBA and ROI from NN/LM MidContinental Region

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Cost Benefit and ROI Calculator

What does your library contribute to the bottom line?

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The IFLA Statistics and Evaluation Strategic Plan 2008-09

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Statistics and Evaluation Section - Strategic Plan 2008-2009
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IATUL in Belgium and QQML in Chania

Just came back from two engaging conferences. They both attracted interesting and not overlapping international audiences (it seemed that only a handful of people were in both venues despite the proximity in terms of timing).

QQML (Quantitative and Qualitative Methods in Libraries) was a most interesting event and they will be publishing the proceedings on the web:

http://www.isast.org/

My colleagues said that for some of the sessions you had the feeling that mathematical modeling has surpassed the ability of librarians to engage this knowledge base. On the other hand I also heard from those who seemed to admire the extent of development regarding qualitative methodological research in libraries. Of course as you know we are firm believers in mixed methods here at ARL through the assessment work we have done over the years so we are happy to see progress on all fronts. These comments probably speak to the need to continue to have events like this one that bridge the methodological perspectives as we apply them into real life situations we face in libraries.

In Chania we did a full day on assessment with a combination of papers, workshops and panel discussions on Friday. I had the honor to put this program together with Brinley Franklin, Colleen Cook, Stephen Town, Bruce Thompson, and Raynna Bowlby! Though it was the last day of the conference, we were pleased to see many international libraries attending our session.

The conference organizers are planning another QQML event in Chania next year for those who missed this year’s event.

IATUL focused on the topic of Quality through Innovation this year. Next year the conference is taking place in the US at Purdue. Jim Mullins, Dean of Libraries at Purdue, was at the event in Belgium as well as a few other participants from US institutions. I had the honor of presenting the keynote at this event and just caught a glimpse of a comment about the keynote I delivered on a blog (see clip below)!

IATUL had a day long series of presentations in French for the firs time in the history of the conference and they plan to have the presentations on the web as well:

http://wbib.kuleuven.be/iatul2009/

The hospitality of Katholieke Universiteit Leuven was wonderful. We also visited the french speaking higher education institution in Belgium: the Universite Catholique de Louvain. Both libraries have done LibQUAL+(R) and are attempting to maximize the use of the results. Katholieke Universiteit Leuven had a demo of a web interface they created for drilling down into the LibQUAL+(R) data at the branch level analysis. F. Brodkom from Universite Catholique de Louvain presented some analysis of user satisfaction research they have done prior to LibQUAL+(R) and how the two efforts relate to each other; F. Brodkom led the consortium of the three francophone Belgian libraries that did LibQUAL+(R) this past spring.

I hope to see many of the people I met at QQML and IATUL at our LibQUAL+(R) meeting in Florence, Italy on Aug 17 in conjunction with the Northumbria Conference. You are all invited to attend our half day LibQUAL+(R) Exchange. So, please fill in the following form so we can plan our morning knowing who’s attending:

http://www.libqual.org/Events/northumbria.cfm

The IATUL audience was a very diverse audience in terms of their engagement with the topic ‘Quality through Innovation’; I included both knowledge of the latest as well as some basic background as you can see from the slides of my keynote available here:

http://www.libqual.org/documents/admin/IATUL2009Kyrillidouweb.ppt

And, thank you Derek for your good comments on my IATUL keynote below:

clipped from dereksaliablog.blogspot.com


IATUL Conferece 2009
It was particularly engaging to hear Martha Kyrillidou, of the (US) Association of Research Libraries. Martha is Director of ARL Statistics and Service Quality Programs, and is responsible for the LibQUAL library customer survey instrument. In Australia, this is a rival to the Insync survey, used by most university libraries. At Swinburne, we use both, and we will be running a LibQUAL survey in September.
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2009 06 04 martha kyrillidou IATUL
QQML
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New Tag Cloud page

We have added a page to this blog and it contains a 3-D tag cloud. (The link will be stored permanently on the left toolbar under “PAGES”). The cloud is presented through a plugin designed by Roy Tanck and is a twist on the typical word cloud. We hope you enjoy playing with it and that it helps you find posts on our blog that you wouldn’t otherwise have looked for. Let us know what you think!

2009 05 29 david green tag cloud Comments (0) Permalink

An interesting Blog

clipped from libraryexcellence.blogspot.com

Library Excellence Blog
Promoting Library Excellence through Lean, Six Sigma, Baldrige Award Criteria, Balanced Scorecard, and LibQual+.
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Dear Assessment Community:

The latest edition of the LibQUAL+®: Update is now available online at: http://www.libqual.org/documents/admin/LQUpdate_May2009_FINAL.pdf.

In this issue:

  • 2009 Session I Survey: Deadline Approaching
  • Library Assessment Conference Proceedings now available
  • Summer Events with LibQUAL+®:
  • Library Assessment Corner
  • And more!

If you have any questions about this publication or the LibQUAL+®: service in general, please send an e-mail to libqual@arl.org.

Regards,
MaShana Davis
Technical Communications Liaison, ARL

2009 05 11 mashana davis ARL
LAC 2006
LAC 2008
LibQUAL+
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Wolfram Alpha

clipped from news.cnet.com

Wolfram Alpha shows data in a way Google can’t

Wolfram Alpha is like a cross between a research library, a graphing calculator, and a search engine. But does Wolfram Research’s “computational knowledge engine,” set to debut publicly later this month, live up to its hype as a Web site that Google needs to be afraid of?

Wolfram Alpha creator Stephen Wolfram on Tuesday gave a demo of the service to a crowd of online reporters. Few have access to the private test version of the service itself, but we got access Monday night. We found it compelling, if limited.
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Ascendant Management Strategy Group Blog

Specializing on helping social and public sector organizations increase their impact.
clipped from www.ascendantsmg.com
Blog Archives
Blog Archives

A good Balanced Scorecard starts with a good purpose statement. The purpose statement is a clear and concise statement of your organization’s goals in a way that everyone can understand. It’s your destination. But, to get to your destination (especially if it’s a long way from where you are today), you need a map. A map shows you how to get from here to there, provides alternatives if you run into roadblocks, and points out interesting things along the way.
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UIUC Library Faculty Publications and Presentations on Library Assessment

Chrzastowski, Tina E. (2008). “Assessment 101 for Librarians: A Guidebook.” Science
and Technology Libraries. 28 (1/2): 155-176.

Chrzastowski, Tina E, and Lisa German, Lynn Wiley and Robert Alan (2007). “Approval
Plan Assessment in Two Large ARL Libraries: The University of Illinois at
Urbana-Champaign and Pennsylvania State University.” Charleston Book and Serial Conference, Charleston, South Carolina, November 9, 2007.

Chrzastowski, Tina E. and Chew Chiat Naun, Michael Norman and Karen Schmidt,
(2007). “Feast AND Famine: A statewide science serial collection assessment in
Illinois.” College and Research Libraries. 68 (6):517-531.

Defranco, Francine, Steve Hiller, Lisa Janicke Hinchliffe, Kristina Justh, Martha
Kyrillidou, Jim Self, and Joan Stein (Eds) ( 2007). Proceedings of the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, Washington, DC: Association of Research Libraries.

Hensley, Merinda and Lisa Janicke Hinchliffe (2007). “Assessment @ UIUC Library: A
Web Portal. Poster Session.” 31 March, 13th National Conference, Association of College and Research Libraries, Baltimore, Maryland.

Hinchliffe, Lisa Janicke and Tina E. Chrzastowski (2007). “Getting Started with Library
Assessment: Using Surveys to Begin an Assessment Initiative.” Proceedings of
the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, Francine DeFranco, et al., Eds. Washington, DC: Association of Research Libraries: 63-68.

Hinchliffe, Lisa Janicke (2007). “User-Centered through User Surveys.” Hawaii Library
Association, November 10-11, 2007.

Ingold, Cindy (2007). “Women’s studies databases: A critical comparison of three
databases for core journals in women and gender studies.” Library Trends 56(2):
449-468.

Kaufman, Paula (2008). “University Investment in the Library: What’s the Return? A
Case Study at the University of Illinois at Urbana-Champaign.” Digital Libraries Symposium (Elsevier), American Library association Midwinter Conference, Philadelphia, PA, January 12, 2008.

Kaufman, Paula. (2008, July). The library as strategic investment: Results of the
University of Illinois “Return on Investment” Study From the Director’s Perspective. Address presented at the LibraryConnect Seminar, July 16, 2008, Tokyo, Japan.

Kaufman Paula T. (2008). “The Library as Strategic Investment: Results of the
Illinois Return on Investment Study.” LIBER Quarterly: The Journal of European Research Libraries. Accepted and In Press.

Kaufman, Paula and Scot t Walter. (2008, July-August). “The library as strategic
investment: Results of the University of Illinois “Return on Investment” Study.” Address presented at the LibraryConnect Seminar 2008, Tokyo, Japan; Osaka, Japan; Seoul, Korea; Hong Kong; Singapore; Sydney, Australia; Melbourne, Australia; Brisbane, Australia; Auckland, New Zealand; Wellington, New Zealand; Christchurch, New Zealand; Selangor Darul Ehsan, Malaysia; and Bangkok, Thailand.

Prom, Christopher J. and Ellen D. Swain (2007). “From the College Democrats to the
Falling Illini: Identifying, Appraising, and Capturing Student Organization Websites.” The American Archivist v. 70( 2 ) :344-63.

Schmidt , Karen, Wendy Allen Shelburne, and David Steven Vess (2008). “Approaches
to Selection, Access, and Collection Development in the Web World: A Case Study with Fugitive Literature.” Library Resources & Technical Services 52 (3): 184-91.

Searing, Susan E. (2007). “Integrating assessment into recurring information literacy
instruction: a case study from LIS education.” Public Services Quarterly, 3, no.
1/2, 191-218. Available through IDEALS: http://hdl.handle.net/2142/1793
[Published simultaneously in: Walter, Scott (Ed.), The teaching library: approaches to assessing information literacy instruction (pp. 191-218). New York: Haworth Press.]

Wiley, Lynn and Elizabeth Clarage (2008). “Buying to Share, the Illinois State CARLI experience.” Rethinking Access to Information: Evolving perspectives on
information content and delivery IFLA Satellite Meeting, Boston, MA
August 5-7, 2008.

Woodard, Beth and Lisa Janicke Hinchliffe (2008). Information Literacy Assessment:
Using Classroom Assessment Techniques. Northeastern Illinois University, March 19, 2008.

2009 05 05 martha kyrillidou announcements
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research Comments (0) Permalink