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{ Author Archives }

Fall Quarter is coming!

I’m looking for help and ideas about user studies conducted during the beginning of the academic year.
With the beginning of the school year just around the corner, it might provide an opportunity to find out something useful about users and especially about non-users. The idea was sparked by a recent discussion about focus groups [...]

Introduction – Lee Jaffe

I recently became the (interim) Assistant to the University Librarian, with responsibility for developing an assessment program as one of my roles. I’m new to assessment, at least since the far-off days of library school. Back then there was a lot of buzz about Brenda Dervin and I still find myself influenced by [...]