Archive | reference

UIUC Library Faculty Publications and Presentations on Library Assessment

Chrzastowski, Tina E. (2008). “Assessment 101 for Librarians: A Guidebook.” Science and Technology Libraries. 28 (1/2): 155-176. Chrzastowski, Tina E, and Lisa German, Lynn Wiley and Robert Alan (2007). “Approval Plan Assessment in Two Large ARL Libraries: The University of Illinois at Urbana-Champaign and Pennsylvania State University.” Charleston Book and Serial Conference, Charleston, South Carolina, […]

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Reference Transactions Survey

The librarians listed at the end of this post are working on a book chapter about capturing reference transactions and could use your help. They have developed a survey asking how other libraries are capturing their reference transactions and would like you to take it! They will be using the data compiled from the survey […]

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Reference Transaction Statistics

The University of Washington has begun a review of how it collects what we call “user query statistics” or reference statistics.  We currently have five sample periods a year and each service point (over forty of them) keeps paper tally sheets for those time periods.  At the end of each sample period those tally sheets […]

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Evaluating Virtual Reference Services Study Reporting

The IMLS-funded project conducted by Rutgers and OCLC, “Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives,” now has a number of recent results presentations available on the study Web site. This international study will: investigate factors influencing the selection and use of chat-based VRS study user and staff perceptions of satisfaction […]

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MIT’s Implementation Plan for a New Service Model

It is always so appreciated when a library shares its processes, plans, and documents in this manner. A very impressive and forward-thinking initiative to make change in public service delivery with a user-centered, assessment-led decision-making approach. Looks like they are making good progress: The Implementation Plan for a New Service Model, lays out an ambitious […]

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Assessing Reference Using WOREP

This article in the Spring 2006 issue of ISTL, Assessing Reference: Using the Wisconsin-Ohio Reference Evaluation Program in an Academic Science Library, provides the Penn State Life Sciences Library results of using this standardized tool for assessing reference services in terms of meeting library users’ expectations. “WOREP is designed to assess the outcome of the […]

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