LibQUAL+® participants and interested parties are invited to attend the “LibQUAL+® Exchange of Experience,” to be held in conjunction with the 9th Northumbria International Library Performance Measurement Conference at the University of York, UK, on August 22, 2011. The event will feature opportunities to share experiences and discuss how results are used. In addition, the [...]
The 2010 Service Quality Evaluation Academy, co-sponsored by the Association of Research Libraries (ARL) and the Canadian Association of Research Libraries (CARL), is now accepting participant nominations, with a deadline of December 15, 2009. The academy is an intensive five-day program that focuses on both qualitative and quantitative methods for collecting and analyzing library service [...]
Fellow Bloggers: Attached is the latest edition of the LibQUAL+® Update, our newsletter for survey participants. The newsletter is also available online at: http://www.libqual.org/documents/admin/LQUpdate_Apr2008_final.pdf Highlights in this issue include: 2008 Survey Information LibQUAL+® on the Move LibQUAL+® Events – Anaheim and Service Quality Evaluation Academy Spotlight On: Oklahoma State University Library Assessment Corner – WVU [...]
The proceedings of the June 2005 Library Assessment Conference, co-sponsored by the Association of Research Libraries (ARL) and the Alexander Technological Educational Institution of Thessaloniki Library, and partially funded by the European Community Social Fund, are now available freely on the Web and for purchase in print. The conference focused on the need for library [...]
The Assessment Committee at the University of Western Ontario Libraries has been asked to consider establishing a “library panel” composed of undergraduate students, graduate students, and faculty volunteers which we could draw on for participation in assessing services and resources. The reason for the request is that staff across the libraries who are involved in [...]
At Columbia University Libraries I work with staff members from 25+ different libraries and departments to develop assessment tools to meet their information needs. I’m finally at the point where I’ve begun to assess our assessment program (!) by soliciting feedback from my “clients” on staff. I’m hoping others might be doing the same, and [...]
I was eager to put to use the Atlas.ti training I received at the SQE Academy. Once our LibQUAL+ survey results were available (beginning of June), I set to work coding the survey comments. A few of my colleagues who also attended the SQE Academy asked for an overview of my experience. What I learned [...]
Dear Library Community: The current issue of the LibQUAL+® Update is now available online at http://www.libqual.org/documents/admin/libqualupdate5.1_final1.pdf. Highlights in this issue include: * Special thanks to Session I participants * LibQUAL+® in the nation’s capital: ALA Annual Conference Events * Deadline for LibQUAL+® In-Kind Grant: June 15, 2007 * Next Steps: Taking Action on Your Results [...]
aka. “Assessment Boot camp” Here I sit with my thirty-odd pages of notes from the jam-packed 5 days of data analysis training that took place in New Orleans a couple of weeks ago; allow me to decipher the details of qualitative and quantitative methods of assessment and their application for analyzing service quality data for [...]
Dear LibQUAL+® Participants: The current issue of the LibQUAL+® Update is now available online at http://www.libqual.org/documents/admin/libqualupdate4.5_final.pdf. Highlights in this issue include: * LibQUAL+® Results Notebooks * Post Hoc, Evaluation, & Representativeness Questionnaires * Contribute to the 2007 LibQUAL+® Share Fair * LibQUAL+® on the Move * New Team Members * And much more! Please feel [...]