2009 SERVICE QUALITY EVALUATION ACADEMY NOW ACCEPTING NOMINATIONS
The 2009 Service Quality Evaluation Academy, co-sponsored by ARL and the Canadian Association of Research Libraries (CARL), is now accepting participant nominations. The Academy is an intensive five-day program that focuses on both qualitative and quantitative methods for collecting and analyzing library service quality data. The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. Time is also spent on relevant software skills, including the use of ATLAS.ti to analyze the content of interviews or responses to open-ended surveys and the use of SPSS for quantitative data analysis.
Academy classes will be held March 16-20, 2009, at the Hotel Monteleone in New Orleans, LA.
The application deadline is Monday, October 27, 2008.
For more information, go to http://www.arl.org/stats/statsevents/sqacademy/index.shtml.