And, wouldn’d it be fitting to start with something I shared already in my LinkedIn profile today — a piece on library service quality in the digital age (p40). Entitled “Getting a Good Read” it is a nice account of how organizations have used their LibQUAL+ data by featuring two case studies (Vanderbilt and the U of Pittsburgh). Now this piece would have made me perfectly happy … till I came across the ‘effect’ word in describing the Affect of Service dimension in LibQUAL+. Yes, it’s AFFECT … not effect!
With affective loving fun,