Survey Software Recommendations

Our Assessment Committee is beginning to review survey software options. Do you recommend Survey Monkey or another commercial survey software program? Do you recommend or use open source programs such as LimeSurvey or others?

We would love to know what you are using and if you are satisfied. Thanks!

Rachel C. Lewellen
Assessment Librarian
W.E.B. Du Bois Library
University of Massachusetts Amherst
413 545-3343 phone

4 Responses to Survey Software Recommendations

  1. Martha Kyrillidou September 15, 2008 at 7:30 pm #

    Survey Monkey is a pretty good program — we use it for ClimateQUAL and SPEC Kits at ARL. It does not support the three scale LibQUAL+ format unfortunately (minimum-desired-perceived) so we have a custom application for LibQUAL+.

  2. Karen Harker September 17, 2008 at 7:03 am #

    The UT Southwestern Medical Center library has been using Survey Monkey for a few years with few issues or problems. It has a few limitations regarding complex survey formats, but it does have features like branching and skipping, a decent variety of question types, and the ability to have anonymous responses or track responses. I am not familiar enough with open source services, but I would imagine that managing such software would not be worth the minimal cost savings. SM is quite affordable and dependable.

    The only real issues we have had with SM are regarding analyzing the results. The analysis features within the system are rather limited. And while you can export the results to Excel or Access, the process for the latter is complex.

  3. Ann Tenglund September 18, 2008 at 7:37 pm #

    I have been using Survey Monkey for several years now and highly recommend it. It allows you to set up many different types of questions, and it is very reliable (nothing worse than having a great survey but people cannot take it because they keep getting turned away). Survey Monkey allows to to export your results to Excel for further statistical analysis. It also does a rudimentary analysis for you, which is fine for a lot of reporting needs. It also allows you to have real-time access to your survey results so you can follow its progress as people are taking it.

    You can try it out for free at–I would highly recommend doing so! I have certainly been happy with it!

  4. Mario Lurig September 26, 2008 at 4:35 pm #

    I’d like to also recommend (full disclosure, I am employed there). It’s actually recommended by non-profit groups and offers an academic discount on annual accounts (though you can be month-to-month as well). Good luck in your search!

    non-profit blog post:

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