Lynn Silipigni Connaway’s (OCLC) presentation on the hows and whys of meeting user needs is now available. The NASIG presentation, Mountains, Valleys, and Pathways: Serials Users’ Needs, draws on the user-centered IMLS-funded research findings of the “Sense-Making the Information Confluence: The Whys and Hows of College and University User Satisficing of Information Needs” study.
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