Evaluating Virtual Reference Services Study Reporting

The IMLS-funded project conducted by Rutgers and OCLC, “Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives,” now has a number of recent results presentations available on the study Web site.

This international study will:

  • investigate factors influencing the selection and use of chat-based VRS
  • study user and staff perceptions of satisfaction
  • investigate why non-users of these services do not choose VRS
  • seek to develop research-based recommendations for VRS staff to increase satisfaction.
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