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IATUL in Belgium and QQML in Chania

Just came back from two engaging conferences. They both attracted interesting and not overlapping international audiences (it seemed that only a handful of people were in both venues despite the proximity in terms of timing).

QQML (Quantitative and Qualitative Methods in Libraries) was a most interesting event and they will be publishing the proceedings on the web:

http://www.isast.org/

My colleagues said that for some of the sessions you had the feeling that mathematical modeling has surpassed the ability of librarians to engage this knowledge base. On the other hand I also heard from those who seemed to admire the extent of development regarding qualitative methodological research in libraries. Of course as you know we are firm believers in mixed methods here at ARL through the assessment work we have done over the years so we are happy to see progress on all fronts. These comments probably speak to the need to continue to have events like this one that bridge the methodological perspectives as we apply them into real life situations we face in libraries.

In Chania we did a full day on assessment with a combination of papers, workshops and panel discussions on Friday. I had the honor to put this program together with Brinley Franklin, Colleen Cook, Stephen Town, Bruce Thompson, and Raynna Bowlby! Though it was the last day of the conference, we were pleased to see many international libraries attending our session.

The conference organizers are planning another QQML event in Chania next year for those who missed this year’s event.

IATUL focused on the topic of Quality through Innovation this year. Next year the conference is taking place in the US at Purdue. Jim Mullins, Dean of Libraries at Purdue, was at the event in Belgium as well as a few other participants from US institutions. I had the honor of presenting the keynote at this event and just caught a glimpse of a comment about the keynote I delivered on a blog (see clip below)!

IATUL had a day long series of presentations in French for the firs time in the history of the conference and they plan to have the presentations on the web as well:

http://wbib.kuleuven.be/iatul2009/

The hospitality of Katholieke Universiteit Leuven was wonderful. We also visited the french speaking higher education institution in Belgium: the Universite Catholique de Louvain. Both libraries have done LibQUAL+(R) and are attempting to maximize the use of the results. Katholieke Universiteit Leuven had a demo of a web interface they created for drilling down into the LibQUAL+(R) data at the branch level analysis. F. Brodkom from Universite Catholique de Louvain presented some analysis of user satisfaction research they have done prior to LibQUAL+(R) and how the two efforts relate to each other; F. Brodkom led the consortium of the three francophone Belgian libraries that did LibQUAL+(R) this past spring.

I hope to see many of the people I met at QQML and IATUL at our LibQUAL+(R) meeting in Florence, Italy on Aug 17 in conjunction with the Northumbria Conference. You are all invited to attend our half day LibQUAL+(R) Exchange. So, please fill in the following form so we can plan our morning knowing who’s attending:

http://www.libqual.org/Events/northumbria.cfm

The IATUL audience was a very diverse audience in terms of their engagement with the topic ‘Quality through Innovation’; I included both knowledge of the latest as well as some basic background as you can see from the slides of my keynote available here:

http://www.libqual.org/documents/admin/IATUL2009Kyrillidouweb.ppt

And, thank you Derek for your good comments on my IATUL keynote below:

clipped from dereksaliablog.blogspot.com


IATUL Conferece 2009

It was particularly engaging to hear Martha Kyrillidou, of the (US) Association of Research Libraries. Martha is Director of ARL Statistics and Service Quality Programs, and is responsible for the LibQUAL library customer survey instrument. In Australia, this is a rival to the Insync survey, used by most university libraries. At Swinburne, we use both, and we will be running a LibQUAL survey in September.
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