Service Quality Evaluation Academy Now Accepting Nominations for 2011
Application Deadline: December 15, 2010
Washington DC and Ottawa Ontario—The 2011 Service Quality Evaluation Academy, co-sponsored by the Association of Research Libraries (ARL) and the Canadian Association of Research Libraries (CARL), is now accepting participant nominations, with a deadline of December 15, 2010. The academy is an intensive five-day program that focuses on both quantitative analyses (e.g., various descriptive statistics, and score reliability and validity analyses) and qualitative analysis of texts using the Atlas TI software and potentially some related strategies (e.g., focus groups) for analyzing library service quality data. The academy will also provide participants with the opportunity to share library service quality assessment plans/strategies and experiences.