Kansas State University is conducting a search for the position of Service Quality Librarian at K-State Libraries. This new position will be responsible for gaining insight into customer expectations and satisfaction through a variety of assessment measures. Actively engages customers and monitors customer service experience. Works across the Libraries to develop a culture where customer satisfaction and continuous improvement are the goals. Provides staff development and training to enhance the reputation of the K-State Libraries. Works closely with the office of Public Relations, Marketing and Communication. Works within the Library Planning and Assessment Office, reporting to the director. MLS required.
For a complete position description and application procedures visit our website: www.lib.k-state.edu/jobs. EOE. Background check required.