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Myth Busting: Using Data to Challenge Assumptions – ALA program

Sunday, June 27, 2010, 4 – 5:30 pm

Myth Busting: Using Data to Challenge Assumptions

LLAMA Measurement Assessement and Evaluation Section
Using Measurement Data for Library Planning and Assessment Committee

What services are actually valued by your users? Which online resources are good investments? Is texting the best way to reach your young adults? Libraries often hold false assumptions or beliefs which have not been challenged with actual data. Find out how different libraries have used data to challenge their assumptions and long-held beliefs.

Please join us for an exciting program that will answer these questions and more.

Scott Britton, University of Miami and Jan Sung, University of Hawaii, program co-chairs

Speakers:

Marlena Boggs, Mid-Continent Public Library System (Kansas City): “Using geo-demographic data to evaluate program initiatives.”

Tim Rogers, NC Live (North Carolina virtual library consortium): “Using data to caculate return on investment for online resources”

Lizah Ismail, Marywood University: “Library help-seeking preferences of Net Gen students”

Mary Wilkins, Simmons College: “User ranking of library service competencies.”

Jan Sung, University of Hawaii at Manoa: “Do overdue fines and grace periods affect patrons book return behavior?”

Sunday, June 27, 2010, 4 – 5:30 pm

Washington Convention Center 145A

LAMA MAES Program on Informal Assessment Techniques – Join Us at ALA Annual

——– Original Message ——–
Subject: LAMA MAES Program on Informal Assessment Techniques – Join Us at ALA Annual
Date: Wed, 12 May 2010 16:27:54 -0400
From: Lewis, Janice S
Reply-To: uls-l@ala.org
To: uls-l@ala.org

The Data Collection for Library Managers Committee of the LLAMA Measurement, Assessment & Evaluation Section would like to invite you to our program, “Assessment for the Rest of Us: Informal Techniques You Can Use” at the ALA Annual Conference in DC.

When: Monday, June 28, 2010, from 8:00-10:00 a.m.

Where: Washington Convention Center Room 145A

This fast-paced program will feature presenters from 10 libraries who will share ways informal assessment can lead to service improvements. Presenters include:

· Karen Neurohr and Jennifer Paustenbaugh, Oklahoma State University, discussing a combination survey and focus group lunch aimed at student scholars

· Louise Lowe and Judith Brook, Mercer University, presenting their use of product demonstrations involving students and the impact on purchasing

· Kornelia Tancheva, Cornell University, discussing unobtrusive user observations

· Sharon Naylor and Bruce Stoffel, Illinois State University, reporting on their investigation of chat reference through focus group methods

· Jeff Gatten, California Institute of the Arts, presenting on the use and value of poster surveys

· Kirsten Kingsley and Rachel Besara, Florida State University, discussing a seemingly simple technique: chatting with patrons

· Wanda Dole and J.B. Hill, University of Arkansas at Little Rock, presenting their efforts to assess community users in an academic library

· Ameet Doshi, Georgia Tech, reporting on the use of flip video cameras to catch the library from the student point of view

· Lisa Horowitz, MIT, reporting on the assessment of a project to take the collection to the people

· Kathy Ray, American University of Sharjah, discussing observation and mapping methods for assessing student use of the library

The session moderators are Jeanne Brown, University of Nevada Las Vegas, and Jan Lewis, East Carolina University. There will be time for audience members to ask questions of the presenters and share their own experiences using informal assessment techniques.

Jan Lewis

Associate Director

Joyner Library

East Carolina University

Greenville, NC 27858-4353

email: lewisja@ecu.edu

phone: 252.328.2267 begin_of_the_skype_highlighting              252.328.2267      end_of_the_skype_highlighting begin_of_the_skype_highlighting              252.328.2267      end_of_the_skype_highlighting

fax: 252.328.6892

Congrats to Steve Hiller (U Washington) and Jim Self (U Virginia)!

At the ARL Membership Meeting in Seattle (April 2010), ARL President Brinley Franklin (U Connecticut) honored Steve and Jim for their work with the “Effective, Sustainable, and Practical Assessment” program.

http://libraryassessment.info/wp-admin/media.php?action=edit&attachment_id=519

LibQUAL+(R) Lite Dissertation Statistics at UIUC – IDEALS

What does “Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” randomized control trial (RCT)” [total: 910] has in common with “Power System Control with Distributed Flexible AC Transmission System Devices” [total: 940]?

They are both listed among the top two entries at the University of Illinois Dissertations and Theses collection! (as of May 10, 2010)

The latest statistics are to be found here:

https://www.ideals.illinois.edu/handle/2142/5131/report

LIS Research Coalition Conference 2010

The Library and Information Science Research Coalition has announced that registration is now open for their upcoming conference:

Evidence, Value and Impact: the LIS Research Landscape in 2010

This one-day conference on June 28th 2010 will consider perspectives on the library and information science research landscape with reference to: identifying LIS research opportunities; translating research outcomes into practice; growing research capacity amongst LIS professionals; and developing the future UK LIS research agenda.

The conference will be held on Monday June 28th 2010, 10:30-16:15 at the British Library Conference Centre in London, UK.

For more information on the conference and details on registration, please visit http://lisresearch.org/conference-2010/.

LibQUAL+® In-Kind Grant Program 2011

LibQUAL+® will award up to five institutions in-kind grants to participate in the 2011 LibQUAL+® survey, with a goal of offering one grant for every 50 libraries registered. This is the sixth year LibQUAL+® has sponsored an in-kind grant program. There are two application deadlines for the 2011 grant program: June 15, 2010, and December 14, 2010.

Selection of grant recipients will be based on the following criteria:

  1. Financial need. The ability of the institution to pay the 2011* fee for participation in LibQUAL+® will be considered. Applicants with the greatest financial need, who also meet the other criteria, will be given priority.
  2. Contribution to the growth of LibQUAL+®. The LibQUAL+® team continues to have strong interest in expanding the reach and scope of the survey in terms of how the survey is applied in different environments. Institutions whose participation would represent a new library type, a new language translation, a new country, or would otherwise increase the diversity of the LibQUAL+® project are particularly encouraged to apply. The team is seeking institutions whose participation will provide the team with the best opportunity to further its understanding of library service quality.
  3. Improvements in local service and quality. The ability of the participating library to both improve overall services and contribute to the quality of service provided to students and faculty at the institution will be considered.

For more information and application instructions, please visit: http://www.arl.org/news/pr/LibQUAL-Grants-30mar10.shtml.

Congrats to Toni Olshen, York University

Congratulations to library assessment colleague Toni Olshen who was recently honored with the Lifetime Achievement Award by OCULA (Ontario College and University Library Association).  

Toni Olshen is a business librarian at the Peter F. Bronfman Business Library at York’s Schulich School of Business. She was formerly Associate University Librarian at York University in Toronto.  Her research interests include assessment, library service quality, website usability, and diversity issues. From 2000-2005, she developed and co-facilitated the Association of Research Libraries’ ( ARL)  Online Lyceum course, Measuring Library Service Quality. From 2000 to 2006 she was a member of the Ontario Council of University Libraries’ (OCUL) Scholars Portal Management Team and Chair of the Scholars Portal Evaluation Task Group.  She was the administrator of OCUL’s  Measuring the Impact of Networked Electronic Services (MINES for Libraries(R)) survey involving 16 OCUL libraries.  She is a frequent presenter at library conferences on topics such as electronic resource development, website usability testing, and library service quality measurement.

IMLS grant on Lib-Value featured at the ARL Library Assessment Forum

Friday, January 15, 2010
1:30 p.m.–3:00 p.m.
Library Assessment Forum:
Effective, Sustainable, and Practical Assessment
InterContinental Hotel
Griffin/Robinson Room
Boston MA

The forum focused on the recent IMLS grant on Return on Investment (ROI) awarded to ARL, University of Illinois at Urbana-Champaign, and the University of Tennessee with a presentation by Carol Tenopir, co-PI, who led a discussion on the research that has taken place to this date and engaged the community to shape the ROI methodologies developed. The Forum also included a presentation by Linda Plunket (Boston University) regarding their efforts to create a culture of assessment. An update and community discussion about the 2010 Library Assessment Conference to be held on October 25–27 in Baltimore, Maryland, concluded the meeting.

The LibQUAL+® Update: Winter 2010

The current issue of the LibQUAL+® Update is now available online at: http://libqual.org/documents/admin/LQUpdate_Winter_2010.pdf.

Highlights in this issue:

* 2009 Survey Wrap-up
* 2010 Survey Underway
* LibQUAL+® Events: 2010 ALA Midwinter Training Sessions presentations online; Google Analytics, METS, and Value & Impact workshops; 2010 Library Assessment Conference
* In-Kind Grant Winners Announced
* Bookmark design contest
* Spotlight on McGill University

Please contact libqual@arl.org with any questions or comments regarding this publication or anything else related to LibQUAL+®.

Best,
David
Library Relations Coordinator, ARL

LibQUAL+® Lite Dissertation by Martha Kyrillidou Now Available via IDEALS [PDF]

Selena Killick tells me that my dissertation is an interesting read — it takes a special person and Selena is one of them! In case you are another kind special person, you can read my dissertation now at the UIUC institutional repository — IDEALS:

LibQUAL+® Lite Dissertation by Martha Kyrillidou Now Available via IDEALS [PDF]

It has been featured among the top downloads for the month — it makes me wonder how long the glory will last!